Service Overview
Leicester City Council’s Housing Options Service offers a wide range of housing services to the people of Leicester City. If you are homeless in Leicester this is where you make your homeless declaration and will be advised on whether you are entitled to temporary accommodation. It can be often worth taking an advocate or friend with you if you find assessing services difficult.
We can offer you help or advice, if you are homeless, or are likely to become homeless, for example in one of the following circumstances:
- You have received a notice from your landlord to leave your current home, or you have been illegally evicted by your landlord.
- You are living with someone else who has asked you to leave their home.
- It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
- You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord.
Opening Times
| Monday | 10.00am – 4.30pm (In person at York House) |
| Tuesday | 9.30am – 4.30pm (Telephone only) |
| Wednesday | 10.00am – 4.30pm (Telephone only) |
| Thursday | 8.30am – 4.30pm (In person at York House) |
| Friday | 10.00am – 4.30pm (Telephone only) |
Referral Procedure
Housing Options offer face to face appointments on Tuesday and Thursday at the Customer Service Centre, 91 Granby Street, Leicester, LE1 6FB.
Out of hours: 0116 221 2770 (Weekends, or 5pm to 8am Monday to Friday)
However, please note if you have a homeless emergency between 8am and 10am that cannot wait, you call 0116 454 1008 to be triaged.
If you are homeless in an emergency outside of these hours, please contact us on 0116 221 2770 for assistance.
Related Services:
